PRivacy policy

Privacy Policy

Effective Date: 26.8.2024

1. Introduction

Welcome to Access to Therapy Pty Ltd ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.accesstotherapy.com.au] or use our services.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, contact details (phone number, email address), date of birth, and other identifying details.

  • Health Information: Medical history, treatment plans, therapy notes, and other health-related information relevant to the services we provide.

  • Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.

  • Usage Data: Information about how you use our website and services, including IP addresses, browser types, and usage patterns.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To deliver, manage, and improve our allied health services.

  • To Communicate: To contact you regarding appointments, treatment updates, and other relevant information.

  • To Process Payments: To process transactions and manage billing.

  • To Improve Our Services: To analyse usage patterns and enhance the quality of our services.

  • To Comply with Legal Obligations: To fulfill legal and regulatory requirements, including record-keeping and reporting obligations.

4. How We Share Your Information

We may share your information with:

  • Healthcare Providers: Other healthcare professionals involved in your care.

  • Service Providers: Third-party vendors that perform services on our behalf, such as payment processors and IT support.

  • Regulatory Authorities: Government agencies or regulatory bodies as required by law.

  • Legal Requirements: To comply with legal obligations or respond to lawful requests and legal processes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal and health information from unauthorized access, use, or disclosure. Despite our efforts, no security measure is completely infallible, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct or update inaccurate or incomplete information.

  • Deletion: You can request the deletion of your personal information, subject to certain conditions.

  • Restriction: You can request that we restrict the processing of your information under certain circumstances.

  • Objection: You can object to the processing of your personal information for certain purposes.

To exercise these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes through direct communication if necessary.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Access to Therapy Pty Ltd
Email: admin@accesstotherapy.com.au

9. Complaints

If you believe that we have not complied with our privacy obligations or you have concerns about how we handle your information, you may lodge a complaint with us or the relevant privacy authority in your jurisdiction.